Lloyd is an Android manufactured by United Robotics serving as a liaison for the Beltway Quarantine Collective coordinating outbreak mitigation efforts with on-site local governments. His root personality is affable and good natured, an emulation of a down-to-earth style of businessman that helps clients look past the suit and see a reflection of themselves in his manners. He is unerringly polite but not overly stuffy; careful not to cross boundaries or make bumbling assumptions, but always in a way that feels warm and conversational rather than cold and interrogative. Lloyd isn't a medical professional, but outbreak mitigation and disease prevention require more skills than just doctors and lab techs. In his own words, he'd tell you he handles the people who handle the people his people are here to handle. It gets as many chuckles as confused "huh???"'s.
There are legal, financial and logistical needs that require just as many skilled professionals as the medical core of the operation demands- Lloyd is diplomatic and his work in managing the social aspects of a quarantine operation are vital to allowing his teams to move freely across borders and territories claimed by locals. You can't just show up and fix things in the way you think you need to, you need the consent of the locals to set up shop and deliver that care, and that consent comes from trust and a proven reputation for fairness and empathy. In this regard, regional coordination agents like Lloyd are often the first contact local communities might have with the Beltway Quarantine Collective, and when he rolls into town there are two truths that follow with him: something bad is coming, and someone is here to help. Locals need to be able to trust that a Beltway operation is going to respect their local customs and practices, and a big part of Lloyd's job is to make sure they establish that trust before the tents and syringes roll into town.
Lloyd is a bit nonstandard for the types of droids United Robotics is known to produce. Rather than being built for direct physical labor, Lloyd's original design intent was to create an agent who could join prospecting operations and secure mineral extraction rights from whoever might claim ownership of the land overtop of it. Achieving these ends means he needs to be endearing and personal, avoiding the qualities that might make a traditional United droid intimidating without losing the qualities that make them durable. At five-foot-eleven, Lloyd is built within the normal range of Inner Belt humanoid heights, rather than the towering seven-to-eight foot range a standard United model. His hand units have additional thumb and metacarpal articulation points and a highly-granular capacity for squeeze pressure, design features that allow Lloyd to calibrate the perfect handshake to match his current needs. While smaller and gentler in build, Lloyd still exhibits the kind of rugged construction that makes United droids distinct- he was meant to travel with a work crew, he needs to traverse the same terrain and endure the same climates that his work crews endure. That's the United Difference, and it's a torch carried by diplomatic units as much as any other.
As a mineral prospecting agent, a core part of Lloyd's job was to stay up-to-date on the regional politics of the worlds his team might be visiting. Understanding local customs, practices and taboos aren't the only hurdles to navigate, his teams often encounter inter-community conflicts and territorial disputes that he needs ot understand in order to correctly respect when he's meeting with a local leader. In his current role serving as an agent for the Beltway Quarantine Collective, this network analysis framework is extremely valuable when he and his team need to show up uninvited to a disputed territory and seek permission to not only set up a vaccination effort on their land, but to also traverse areas where active conflicts are unfolding. Diseases don't care about the delicate politics of negotiating permissions with warring locals, but people do, and Lloyd's role is to deliver assurance and earn the trust of these parties to allow an Interplanetary Infection Control and Response Team to move where they need to move and do what they need to get done. His teams can't be seen as playing favorites, they need to maintain a reputation for professional neutrality and they need to deliver on their promise to serve the people they're here to serve- at the end of the day, their goal is to arrive on-site and mitigate the spread of extra-worldly disease outbreaks, preventing them from becoming endemic threats to ecosystems that are not prepared to endure them.
Taking care of people is the Beltway's objective, and you can't do that if you don't know who they are, how they live or what their boundaries happen to be. Care requires consent, and consent requires trust. Agents like Lloyd are a comforting voice and a firm handshake at the front-end of the Collective's operations. They're the people who handle the people who handle the people his people are here to handle; it's a lot to handle, but they're the right people for the job.